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Returns & Refunds Policy

AutoParts • Customer Care

Returns & Refunds Policy

Your satisfaction drives everything we do. If a part isn’t right, returning it is simple, fair, and fast.

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30-Day Returns

Return unused parts in original packaging within 30 days of delivery.

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Fast Refunds

Approved refunds are issued to your original payment method within 5–7 business days.

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Fitment Guarantee

Wrong fit or defective part? We’ll replace it or refund you — no hassle.

1 Return Eligibility

Most items purchased from AutoParts can be returned within 30 days of delivery. To qualify for a return, your item must be:

  • Unused, uninstalled, and in the same condition you received it
  • In its original manufacturer packaging, with all hardware, manuals and accessories
  • Accompanied by your order number or proof of purchase

2 Items We Can’t Accept

For safety and quality reasons, the following cannot be returned:

  • Parts that have been installed, fitted, or used
  • Electrical components (sensors, ECUs, relays, switches) once installed
  • Opened oils, fluids, lubricants, paints, or chemical products
  • Special-order or custom-sourced parts made specifically for your vehicle
  • Items returned without their original packaging or missing parts

3 How to Start a Return

1Contact usReach our support team with your order number and reason for return.
2Get approvalWe’ll confirm eligibility and send you a return authorization.
3Pack it upSecurely repack the part in its original box to avoid transit damage.
4Ship & refundSend it back — once inspected, we process your refund.

4 Refunds

Once we receive and inspect your return, we’ll notify you of the approval. Approved refunds are credited to your original payment method within 5–7 business days. Please note that original shipping charges are non-refundable unless the return is due to our error (a wrong, damaged, or defective item).

5 Exchanges

If you received a defective or incorrect part, we’ll gladly exchange it for the correct item at no extra shipping cost. Just contact us and we’ll arrange the replacement right away.

6 Damaged or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged or you received the wrong part, contact us within 48 hours with a photo of the item and packaging so we can make it right immediately.

Restocking note: Non-defective returns of special-order items may be subject to a restocking fee of up to 15%. We’ll always tell you upfront before you return an item.

Need to return a part?

Our customer care team will guide you through it, Mon–Fri, 9am–6pm.

Contact Support

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